USCIS Cleans Up Mission Statement; Is It enough?



The revised “mission statement” of the U.S. Citizenship and Immigration Services no longer contains the words “nation of immigrants.”

The deletion, and new wording, has some – including a former USCIS director — gnashing their teeth.

“It’s a particularly sad turn of history,” said León Rodríguez, director of the agency from 2014 to 2017.

Is it?

The new mission statement, announced by USCIS Director L. Francis Cissna, reads:

“U.S. Citizenship and Immigration Services administers the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values.”

Previously, it stated:

“USCIS secures America’s promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system.”

Cissna called the new phraseology a “simple, straightforward statement.” He noted that the word “customer” was removed because it gave a false impression about the agency responsible for vetting foreign applicants for green cards and citizenship.

“We should never allow our work to be regarded as a mere production line or even described in business or commercial terms,” Cissna said.

That’s a noteworthy departure from the Obama era, when USCIS Director Alejandro Mayorkas proclaimed in 2011, “We are committed to providing the highest quality customer service.”

“Get-to-yes” customer service policies under Mayorkas resulted in “favoritism and special access” for political cronies and foreign interests, a damning Inspector General’s investigation revealed in 2015.

The notion that immigrants are USCIS’s customers is completely backwards. It is the American people who are the customers and USCIS is its representative charged with making sure we are getting a good product. Immigrants should be the ones selling us on what they can do for us, not the other way around.

“‘A nation of immigrants’ isn’t a mission statement, it’s a slogan,” says FAIR spokesman Ira Mehlman. “The biggest problem with our immigration system is that it lacks a clear national interest objective.”

While USCIS’s newly crafted mission statement may better articulate the service’s role, the commitment to strict enforcement remains hazy and subject to political expediency.

Addressing a Border Security Expo last month in San Antonio, the deputy secretary at USCIS’s parent agency — the Department of Homeland Security – had an opportunity to clarify matters.

Listing her department’s priorities, Elaine Duke was careful to say DHS was not pursuing “an anti-immigration strategy.” “It’s an immigration strategy,” she said.

How that strategy effectuates the security of America and the protection of its people will count for more than mere words.

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11 Comments

  1. avatar

    Bob my point in the feedback below is:

    The statement is not complete. It is written correctly given nowadays situation. but it lacks
    of who we have been and are. The statement needs to have the AMerica;s promise as a Nation of immigratns
    and should be complete.

    Only a real American that values, cares and realizes the implications of this land in the future, understands that.

    • avatar

      Bob the reason Romans were successful in governing was partially key that their senators were brewed from childhood and educated……..we don’t have that..the president stays for 2 terms and congress for a lifetime…..and now we have these new wave of immigrants’ children taking over with a crippled vision….where they forget to protect who we are….

      • avatar

        In short, the following can be concluded:

        1.- The statement protects the land
        2.- It does not protect our way of life & who we are: Nation of Immigrants

        So, if #2 is guarded by #1 we are in good shape. let’s hope that is the case

        We all agree on #1, but #2 without #1 we will become like any other country…..

  2. avatar

    The statement above is a fact and therefore true….proof..all of us somehow came from immigrants to build a power…..Cissna forgot what made a director in this land and his background: Immigrants….

    • avatar

      meant this statement finalized from the current ojne

      “U.S. Citizenship and Immigration Services administers the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, honoring our values; most importantly, securing America’s promise as a nation of immigrants”

      • avatar

        Once we secure:

        “U.S. Citizenship and Immigration Services administers the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, honoring our values;

        THEN
        most importantly, securing America’s promise as a nation of immigrants”

        WITHOUT…..we will no longer be a beacon or a leader….which is already happening

        • avatar

          Bob now that is the real America honoring those and all from 300 years ago until now. Anybody that fails to see that was never an American and failed to see what this land comprises of for our children to lead …..

  3. avatar

    “U.S. Citizenship and Immigration Services administers the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, honoring our values; most importantly, securing America’s promise as a nation of immigrants”

    Than define what America’s promise is……

    The above is the correct statement…without it we ceased to exist as the torch of the World…..

    • avatar

      “The immigrant experience has always been a fundamental part of my family life, and I would be proud to carry that heritage with me,” Cissna, whose mother immigrated to the United States from PERU and whose wife’s mother came from the Middle East

      Peru + Middle east……

      You might be related to them